There are two definitions of critical customers. One is a Critical Care Customer, and the other is a Critical Load Customer. Neither of these types of customers are guaranteed a continuous power supply and should take care to ensure that essential services have alternate generation or plans in place to handle service interruptions.
Chronic Condition or Critical Care Customer
Any residential utility customer who has a person permanently residing in his/her home and who has been diagnosed by a physician as having a serious medical condition that requires an electric-powered medical device, or electric heating or cooling to prevent the impairment of a major life function through a significant deterioration or exacerbation of the person’s medical condition or to sustain life.
To apply to be considered for Critical Care Customer, please submit a completed Critical Care Application to Utility Customer Service at firstname.lastname@example.org
Critical Load Customer
A Critical Load Customer is a non-residential customer whose load is designated as feeding the following uses;
- Hospitals and nursing homes
- Fire, Police, and 911 Stations
- Some Wastewater and Water Treatment facilities
- Specific components of the natural gas infrastructure
- Industrial customers for whom an interruption would create life-threatening conditions.
To apply to be considered for Critical Load Customer, please submit a completed Electric Critical Load Application to Utility Customer Service at email@example.com